How can we help?

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

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Download

When and how will I receive my instant download?

Instant Downloads: Ready-made files available immediately after your payment is confirmed. If you paid with PayPal or a credit card, it may take a few minutes for your download link to be sent.

Custom-Work Downloads: Digital items customized to your specifications. The seller will create and send your files once they are completed. Your files will be available to download once payment is confirmed.

Editing

Can I customize the text on the printables?

Absolutely, you can customize certain templates! Here’s how it works:

You can personalize text on select editable printable templates. Once your payment is confirmed, you’ll receive an email with a link to access your template via Corjl. You can then edit your template using the Corjl app on any device.

With editable templates, you can:
‣ Change fonts, colors, and text.
‣ Add extra text and images.
‣ Keep backgrounds as they are (no changes allowed).
‣ Save your progress and come back to it later.
‣ Download your final design as a JPEG or PDF, with or without trim marks.

Feel free to reach out if you have any questions or need help with editing!

Printing

How to print from a home printer?
  1. Connect: Ensure your printer is connected to your computer or device.
  2. Open Document: Open the file you want to print.
  3. Select Print: Go to “File” and choose “Print.”
  4. Choose Printer: Select your printer from the list.
  5. Adjust Settings: Set preferences like paper size and quality.
  6. Print: Click “Print” to start.
How can I print documents if I don’t have a home printer?

You can print documents at local print shops near you or through online printing services. For online printing, you can order your prints from services like Prints of Love or Staples. Simply upload your document to their website, choose your print options, and have it shipped to you or pick it up at a local store.

What paper should I use for the best quality?

For the best results, we recommend using a sturdy card stock (150-250 gsm).

We hope you love your beautifully printed materials! Enjoy!

What could cause the print quality to be lower than expected?

The quality of your print can vary depending on your printer, its settings, and the type of paper you use. Keep in mind that colors may look different in print compared to how they appear on your screen due to differences in monitor and printer settings.

Custom Work Request

Can you create a custom design for me?

Absolutely, we’d love to help! Just let us know what you have in mind, and we’ll team up to make your ideas come to life.

Is there an additional fee for custom work requests?

Custom work starts at just $4, making it easy and budget-friendly to get exactly what you need for your project!

Refunds and Terms of Use

Absolutely, we’d love to help! Just let us know what you have in mind, and we’ll team up to make your ideas come to life.

Can I cancel or return my item or receive a refund?

Please note that, due to the nature of digital files, all sales are final and non-refundable. We appreciate your understanding and are here to help with any questions or concerns you might have before making your purchase. If you need any assistance or additional information, please feel free to reach out to us!

What are your terms of use?

This is a digital product, so no physical or printed item will be shipped. After receiving your files, you'll have 90 days to download and use them. If you have any questions or need assistance, feel free to reach out—we’re here to help!

Still have questions?

We'd love to hear from you - please use the form to send us your message or ideas.